What to Tell Your Staff
What is inKind?
inKind is a loyalty app built just for restaurants! Guests can download the app and earn 20% back when they pay with inKind. Think of it as another payment method with additional benefits. When guests use the inKind app they can discover new restaurants, view menus, manage their balance, pay their bill, and much more; all within inKind.
How to Accept inKind Payment
inKind offers in-app contactless payment to provide a smooth, user-friendly checkout process when an inKind guest dines with you.
Payment Flow
The guest will use the inKind app to pay for their bill.Once the guest completes their payment, the only action needed by your staff is to verify the guest’s “server confirmation screen” on their phone to confirm the correct bill total was paid. Once verified, the server will close out the check in Square by selecting “Other” under Tenders, type in “inKind” as the optional note, and record the payment.
Manager’s App
Charging a Guest (only needed if a guest cannot check out themselves):
Examples of why a manager would need to close a guest out in the manager's app:
- Guest's phone dies
- Guest has no service
- POS WiFi is down
Issuing Refunds:
Creating a Report:
Server FAQs
Contact Support
About inKind
InKind specializes in providing alternative financing solutions for restaurants. Offering creative ways for restaurants to generate immediate revenue while providing customers with a way to support their favorite dining establishments.
What to Tell Your Staff
What is inKind?
inKind is a loyalty app built just for restaurants! Guests can download the app and earn 20% back when they pay with inKind. Think of it as another payment method with additional benefits. When guests use the inKind app they can discover new restaurants, view menus, manage their balance, pay their bill, and much more; all within inKind.
How to Accept inKind Payment
inKind offers in-app contactless payment to provide a smooth, user-friendly checkout process when an inKind guest dines with you.
Payment Flow
The guest will use the inKind app to pay for their bill.Once the guest completes their payment, the only action needed by your staff is to verify the guest’s “server confirmation screen” on their phone to confirm the correct bill total was paid. Once verified, the server will close out the check in Square by selecting “Other” under Tenders, type in “inKind” as the optional note, and record the payment.
Manager’s App
Charging a Guest (only needed if a guest cannot check out themselves):
Examples of why a manager would need to close a guest out in the manager's app:
- Guest's phone dies
- Guest has no service
- POS WiFi is down
1.
Click the Charge button
2.
Search for the guest (client) by email or phone & select the appropriate guest
3.
Click Add Transaction
4.
Under “Transaction Type” select Close a Bill
5.
Under “Which location are you at?” select the appropriate location
6.
Enter the Ticket (Check) Number
If POS WiFi is down, click the “Enter bill amount manually” under location and type in the full ticket amount. Then once ticket is closed in the managers app, close out the open ticket in the POS to the “inKind” tender type - ONLY use when manually entering the ticket
7.
Select the Tip amount
8.
Click Review Transaction
9.
Click Pay
Issuing Refunds:
1.
Click the Help button in the upper right corner
2.
Click Report an issue
3.
Select Issue closing out a bill
4.
Under “Details” select the Location & fill out as much information as you can
5.
Click Submit
6.
Go into your POS and VOID/COMP the item/transaction
Creating a Report:
1.
Click the Reports tab
2.
Enter a Report Name and fill out the subsequent fields
3.
Click Create report
The report will be sent to your email.
Server FAQs
Contact Support
About inKind
InKind specializes in providing alternative financing solutions for restaurants. Offering creative ways for restaurants to generate immediate revenue while providing customers with a way to support their favorite dining establishments.
What to Tell Your Staff
What is inKind?
inKind is a loyalty app built just for restaurants! Guests can download the app and earn 20% back when they pay with inKind. Think of it as another payment method with additional benefits. When guests use the inKind app they can discover new restaurants, view menus, manage their balance, pay their bill, and much more; all within inKind.
How to Accept inKind Payment
inKind offers in-app contactless payment to provide a smooth, user-friendly checkout process when an inKind guest dines with you.
Payment Flow
The guest will use the inKind app to pay for their bill.Once the guest completes their payment, the only action needed by your staff is to verify the guest’s “server confirmation screen” on their phone to confirm the correct bill total was paid. Once verified, the server will close out the check in Square by selecting “Other” under Tenders, type in “inKind” as the optional note, and record the payment.
Manager’s App
Charging a Guest (only needed if a guest cannot check out themselves):
Examples of why a manager would need to close a guest out in the manager's app:
- Guest's phone dies
- Guest has no service
- POS WiFi is down
1.
Click the Charge button
2.
Search for the guest (client) by email or phone & select the appropriate guest
3.
Click Add Transaction
4.
Under “Transaction Type” select Close a Bill
5.
Under “Which location are you at?” select the appropriate location
6.
Enter the Ticket (Check) Number
If POS WiFi is down, click the “Enter bill amount manually” under location and type in the full ticket amount. Then once ticket is closed in the managers app, close out the open ticket in the POS to the “inKind” tender type - ONLY use when manually entering the ticket
7.
Select the Tip amount
8.
Click Review Transaction
9.
Click Pay
Issuing Refunds:
1.
Click the Help button in the upper right corner
2.
Click Report an issue
3.
Select Issue closing out a bill
4.
Under “Details” select the Location & fill out as much information as you can
5.
Click Submit
6.
Go into your POS and VOID/COMP the item/transaction
Creating a Report:
1.
Click the Reports tab
2.
Enter a Report Name and fill out the subsequent fields
3.
Click Create report
The report will be sent to your email.
Server FAQs
Contact Support
About inKind
InKind specializes in providing alternative financing solutions for restaurants. Offering creative ways for restaurants to generate immediate revenue while providing customers with a way to support their favorite dining establishments.
